Trainer, Japanese

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Facilitate onboarding and training programs for new Japanese-speaking Customer Service Representatives.

• Educate staff on various products and services, including hotels, flights, activities, and other travel-related offerings.

• Clarify customer service workflows, systems, tools, and procedures.

• Create, update, and maintain training materials, presentations, and educational resources.

• Assess trainees' knowledge, performance, and readiness for live operations.

• Conduct knowledge evaluations, practical exercises, and training assessments.

• Offer personalized coaching and constructive feedback to foster employee growth.

• Collaborate with Team Leaders and Quality Analysts to tackle recurring performance and knowledge deficiencies.

• Monitor the effectiveness of training programs and suggest enhancements.

• Assist with ongoing refresher training and initiatives for continuous learning.

⛳️ Requirements

• Proficient in spoken and written Japanese and English.

• Prior experience as a Trainer, Training Specialist, or in a comparable learning and development role.

• Experience in delivering training within a customer service or contact center setting.

• Strong grasp of customer service principles and operational processes.

• Exceptional presentation and communication abilities.

• Capacity to convey complex information clearly and tailor training methods to various learning styles.

• Ability to evaluate learning progress and provide constructive feedback.

• Comfortable utilizing digital platforms, training tools, and presentation software.

• Willingness to work shifts based on business needs, including weekends and public holidays as necessary.

🏝️ Benefits

• Work-from-home arrangement in Malaysia.

• Competitive compensation package.

• Opportunities for performance bonuses.

• Employee benefits.

• Career and professional development opportunities.

• Access to thousands of free learning courses.

• Initial training and ongoing coaching.

• Inclusive and supportive working environment.

• Opportunity to work within a global team.

• Relocation support.

• And many more!