Customer Trainer – Latin America

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Report directly to the Director or Training Manager for the region.

• Provide training on the da Vinci® System technology to surgeons, first assistants, and operating-room personnel across various surgical specialties.

• Facilitate training led by surgeons for urology, gynecology, general surgery, and cardiothoracic surgery.

• Conduct da Vinci® Surgical System training programs at designated training centers as well as remote locations.

• Lead and support specialized training programs and events organized by professional societies.

• Assist surgeon educators and course participants throughout the training process.

• Conduct surveys to collect data and assess the effectiveness of training programs.

• Serve as a subject matter expert for internal projects.

• Support the development of new products, training materials, protocols, and research initiatives related to training.

• Collaborate with the Training team to enhance existing training programs.

• Train the sales team to facilitate in-services and develop system technology skills.

• Occasionally assist with the da Vinci® System in a hospital operating room environment.

• Provide support for system troubleshooting and maintenance at the training center.

• Oversee training-center logistics, inventory management, and training schedules.

• Maintain capital equipment, which includes cleaning and sterilizing instruments and accessories.

• Foster positive relationships between external training-center staff and company management.

• Contribute to the achievement of quarterly organizational goals.

• Develop proficiency in da Vinci® System technology, applications, advanced technology, the OR Efficiency Training Pathway, and training/coaching methodologies.

⛳️ Requirements

• Proficient in Portuguese, English, and Spanish.

• High capability with excellent problem-solving skills.

• Strong organizational skills and the ability to work independently.

• Professional work ethic.

• Solution-oriented mindset.

• Exceptional oral and written communication skills.

• Strong interpersonal abilities.

• High capacity to learn in a dynamic, fast-paced environment.

• Commitment to personal development.

• Ability to work collaboratively within a team.

• Flexibility with hours of operation.

• Willingness to travel up to 25%.

• Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.

• Preferably knowledgeable about adult learning principles.

• Previous experience in the medical device industry is preferred.

• Professional training experience with at least 4 years of relevant experience is preferred.

• Clinical and/or operating room experience is preferred.

• Ability to sit or stand for extended periods.

• Capability to lift up to 50 lbs.

• Must comply with applicable U.S. export-control regulations, if applicable.

🏝️ Benefits

• Full-time employee position.

• Engaging onsite work for leader-defined events and activities, which may occur monthly or annually.

• Opportunity to contribute to meaningful innovations in healthcare.

• Support for self-development through ongoing competency enhancement.

• Training in da Vinci® System technology, applications, advanced technology, the OR Efficiency Training Pathway, and training/coaching techniques.

• Opportunity to be involved in new product development, training material/protocol development, and training research initiatives.