Consumer Services Trainer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist the Trainer II in planning and facilitating the onboarding process for new team members.

• Provide support to current team members through ongoing training and development initiatives.

• Oversee the nesting phase of new hire training and aid agents with inquiries during their initial 1-2 weeks of calls.

• Collaborate with internal contributors to develop e-learning content and manage remote training programs for CSG teams.

• Partner with Managers and Quality Assurance to establish development and coaching routines.

• Conduct ongoing skill development sessions for experienced agents.

• Offer necessary phone support to maintain service levels when new hire classes are not in session.

• Participate in team meetings to evaluate performance against objectives and establish commitments for improvement.

• Facilitate remote training through Microsoft Teams for both new and tenured team members.

• Communicate class progress regarding attendance, behavior, skill sets, and sales throughout training and nesting phases.

• Provide recurrent training and new product/partner training during periods when new hire classes are not active.

• Assist with training initiatives for 1-2 CSG teams as required.

⛳️ Requirements

• Preferred: Bachelor’s degree, or equivalent education, training, and work-related experience in lieu of a degree.

• More than 2 years of experience leading training sessions in a remote learning environment.

• Over 2 years of experience in training, coaching, and developing sales or customer service teams.

• At least 2 years of experience in creating educational presentations using PowerPoint, Canva, Google Slides, or similar presentation software.

• Proficient in Microsoft applications including PowerPoint, Excel, Word, and Forms.

• Skilled in public speaking and facilitating large groups in a remote setting.

• Excellent problem-solving skills with the ability to adapt as necessary.

• Strong understanding of sales development and best practices.

• Willingness to work a flexible schedule to accommodate business needs and new hire schedules.

• Competence in using e-learning software and learning management systems.

• Exceptional written and verbal communication skills.

• A passion for helping individuals excel as contributors and team members.

• Strong organizational abilities and attention to detail.

• Ability to multitask as required.

• Excellent proficiency in written and spoken English.

• A quiet workspace is necessary.

• Internet connection with a minimum of 30 Mbps download and 10 Mbps upload speed.

🏝️ Benefits

• Monthly incentive bonus ranging from COP 40,000.00 to COP 140,000.00, variable based on individual performance.

• Eligible to receive sales incentives, subject to program guidelines and approvals.

• Remote work arrangement available.