Ecosystem Trainer

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Facilitate training sessions for new clinics, providers, or retailers as they are integrated into the platform.

• Ensure that all ecosystem participants are knowledgeable about Tiko's operations and their respective roles.

• Educate participants on standard operating procedures, code of conduct, and other relevant policies.

• Monitor the inventory of all participants on the platform to confirm that adequately trained personnel are available.

• Inform participants of new offers and provide training on how to access and utilize them.

• Identify, prevent, respond to, and mitigate incidences of fraud within assigned ecosystems.

• Report any suspicious activities or violations of the code of conduct and standard operating procedures.

• Collaborate closely with all participants across Tiko ecosystems to ensure effective use of the platform and its offerings.

⛳️ Requirements

• Must be based in Makueni, Kenya (mandatory).

• Minimum of 4 years of experience in community development and public health programs, specifically in sexual and reproductive health (SRH).

• More than 3 years of experience in facilitating or training trainers (ToT).

• Demonstrated experience in creating learning programs.

• A degree in Social Science, Public Health, Community Development, or a related field is preferred.

• Must be approachable and effective in a team environment.

• Experience with Salesforce is advantageous.

• Proficiency in English and Swahili is essential.

• Must be tech-savvy with skills in mobile, messaging, and application usage.

• Capability to lead a team effectively.

• Strong problem-solving skills with the ability to innovate and enhance work processes.

• Successful candidates will undergo reference and background screening checks before hiring.

🏝️ Benefits

• Medical insurance coverage provided by Old Mutual Insurance.

• Provident fund contribution of 4% of gross salary paid by Tiko.

• Accident insurance through Absa Life Assurance.

• Monthly commuting allowance of Ksh.2000.

• Airtime/internet allowance for work purposes of Ksh.4000 per month.

• An annual personal development budget of €500 to support your professional growth.

• Unlimited vacation days available to use at your discretion.

• The chance to influence a growing and impactful product, leaving your mark on our operations.

• A culture founded on trust, allowing you to perform your best without unnecessary rules or micromanagement.