Trainer, Community Outreach

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Cultivate and maintain relationships with both internal and external stakeholders in alignment with contract obligations and MTM policies and procedures.

• Take ownership of all facilities, clinics, and organizations within the designated market.

• Supervise interactions to enhance service quality, boost self-service usage, minimize complaints, and manage risks, both in-person and virtually.

• Develop strategic outreach plans based on market analysis.

• Assess daily facility interactions based on relevant data.

• Create tailored presentations, training materials, and resource guides that meet market demands.

• Ensure adherence to regulations and contract stipulations.

• Oversee project management from initiation to completion, ensuring timely delivery of necessary outputs.

• Identify, document, and address systemic issues leading to service failures or complaints while formulating solutions.

• Advocate for MTM self-service functionalities to relevant stakeholders.

• Organize and participate in meetings, town halls, training sessions, health fairs, and information-sharing activities.

• Analyze reports and present insights to enhance stakeholder experience and contract adherence.

• Develop and implement processes in collaboration with on-site and corporate stakeholders.

• Provide continuous support to external stakeholders, including clinicians and social workers.

• Offer on-site support for implementations, acquisitions, contract expansions, and crisis management.

• Ensure the accuracy and timeliness of deliverables to both internal and external parties.

• Analyze complaint data and reporting to recommend educational and process enhancements.

• Collaborate with Quality Ops on internal reporting related to facility complaints, resolutions, and actions taken.

• Address facility issues, devise solutions, and work collaboratively towards resolution.

• Train external stakeholders on relevant processes and systems.

• Evaluate external learner satisfaction, knowledge retention, and skills transfer.

• Assess the effectiveness of outreach events using creative and standardized methods.

• Provide assistance on special projects as required.

⛳️ Requirements

• High School Diploma or G.E.D.

• A minimum of 2 years' experience in customer service.

• At least 1 year of experience in training others.

• Proficient in the Microsoft Office Suite.

• Capability to perform tasks with minimal supervision.

• Strong problem-solving skills and the ability to take initiative in challenging situations to devise reasonable solutions.

• Proficient in building relationships and communicating effectively with stakeholders at all levels, both internally and externally.

• Ability to prioritize tasks and manage deadlines effectively.

• Excellent communication skills.

• Demonstrated problem-solving and troubleshooting abilities.

• Exhibits professional demeanor.

• Ability to convey complex topics clearly and engagingly, while highlighting the significance of the content.

• Global and cultural sensitivity.

• Capacity to handle confidential information responsibly.

• Skilled in data management and reporting.

• Strong goal orientation.

• High attention to detail.

• Awareness and management of risks.

• Bachelor’s Degree is preferred.

🏝️ Benefits

• Health and Life Insurance Plans.

• Dental and Vision Plans.

• 401(k) with company matching contributions.

• Paid Time Off and Holiday Pay.

• Maternity/Paternity Leave.

• Casual Dress Environment.

• Tuition Reimbursement.

• MTM Perks Discount Program.

• Leadership Mentoring Opportunities.