Trainer Assistant

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Develop training materials for trainers and customers, such as slide decks and instructional documents.

• Support trainers during instructor-led training sessions, whether virtual or in-person, using the designated curriculum.

• Oversee onboarding programs for new employees across different departments.

• Assist senior trainers in creating and revising training content and job aids.

• Conduct basic assessments, quizzes, and evaluations to assess learning effectiveness.

• Offer one-on-one coaching and assistance to employees requiring extra support.

• Keep accurate and current training records and documentation.

• Help with scheduling, tracking attendance, and preparing materials.

• Collect learner feedback and present suggestions for improvements.

• Aid in hosting live virtual events.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• 1–2 years of experience in training, customer service, or operations within banking or related fintech sectors.

• Excellent communication and presentation skills are essential.

• Proficient in MS Office, including the creation of slide decks and training materials.

• Basic knowledge of fintech concepts, such as digital payments, compliance fundamentals, KYC, or customer operations.

• Ability to quickly learn new systems and processes.

• Detail-oriented and comfortable performing administrative tasks.

• Visa sponsorship is not available; applicants must be authorized to work in the United States without sponsorship now or in the future.

• Preferred: Experience with LMS tools, e-learning platforms, or workflow systems.

🏝️ Benefits

• Competitive salary.

• Eligibility for incentive awards based on individual and business performance.

• Comprehensive range of benefits.