Traffic Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect international documentation and organize domestic delivery to the specified destination.

• Prepare traffic files along with detailed instructions for delivery orders.

• Ensure that Bills of Lading are submitted as necessary.

• Collaborate with Client Import Analysts and external parties to address missing documents, required information, and customer requests essential for securing customs release.

• Confirm that customs and steamship releases have been successfully obtained.

• Validate supplementary charges prior to processing invoice payments.

• Foster productive relationships with clients, teams, colleagues, transport companies, and warehouses.

• Monitor and trace shipments to prevent storage and demurrage liabilities, and confirm the completion of deliveries.

• Process emails related to active shipments and input import files into systems for clearance.

• Finalize delivery orders and coordinate pickups.

• Complete freight and terminal payments via guarantee, check, or wire transfer as needed.

• Report directly to the Manager of Service Delivery (US) or the Traffic Manager/Traffic Supervisor (Canada).

⛳️ Requirements

• High School diploma/GED or an equivalent qualification is mandatory.

• A minimum of 1 year of relevant experience is required.

• Familiarity with credit policies, traffic, and forwarding methods and procedures is essential.

• Ability to coordinate preferred delivery arrangements for clients with transportation companies.

• Understanding of the customs release process is necessary.

• Proficient in computer and Internet skills.

• Experience with MS Office is required.

• Knowledge of international transportation practices is beneficial.

• Strong negotiation skills are a must.

• A client service-oriented mindset is essential.

• Excellent oral and written communication skills are required.

• Professional telephone etiquette is important.

• Strong organizational and problem-solving skills are needed.

• Effective prioritization and time management abilities are essential.

🏝️ Benefits

• Opportunities for incentives.

• Comprehensive benefits package.

• Professional development opportunities.

• A flexible, growth-oriented work environment.

• Continuous learning opportunities.

• Long-term support available.

• Accommodations provided throughout the recruitment process for applicants and employees with disabilities.