Trade Client Services Specialty Coordinator

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Participate in daily, weekly, or monthly meetings to support the client's program

• Provide updates on status and identify current obstacles to patient access

• Collaborate with clients to resolve access-related issues

• Generate reports and deliver fact-based presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports

• Work closely with Specialty Trade Account Executives on data, strategy, and the collaborative approach of the Lumicera team during meetings

• Ensure that the Account Management team has strategies in place to address unmet guarantees

• Act as the main point of contact for daily tasks, operational requests, and status inquiries

• Manage general referral-level inquiries and requests

• Assist in the implementation of assigned clients

• Help resolve escalated client issues

• Serve as a liaison between Lumicera and clients to promote operational excellence and identify opportunities for growth and expansion

• Support program retention, corporate strategic goals, and overall customer satisfaction

• May require travel to client sites or onsite meetings up to 10% of the time

• Perform additional duties as assigned

⛳️ Requirements

• Minimum of 3 years of successful operational experience in specialty pharmacy

• Bachelor's degree in business, marketing, or a related field is preferred

• Possession of a valid State Driver’s License and current Automobile Policy

• Familiarity with the PBM, Specialty Pharmacy, or healthcare industry is preferred

• Strategic thinking skills and the ability to develop and implement business plans effectively to achieve business goals

• Capability to work independently and prioritize tasks to meet client demands

• Strong team orientation and commitment to sales and client service, along with a desire to succeed

• Willingness to travel as necessary to achieve objectives

• Excellent verbal and written communication, presentation, and negotiation skills are required

• Proficiency in PC skills including Microsoft Office, Email, and Internet

• Participate in, adhere to, and support compliance program objectives

• Ability to consistently interact cooperatively and respectfully with colleagues

• Remote work is available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin

• Work schedule is Monday through Friday from 9 am to 6 pm EST

🏝️ Benefits

• Leading industry benefits for Health, Dental, and Vision insurance

• 20 days of paid time off

• 4 weeks of paid parental leave

• 9 paid holidays

• 401K company match of up to 5% with no vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membership support

• Referral Bonus Program – up to $750!