Service Client Bilingue, Français/Anglais

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level technical support related to the installation, operation, and maintenance of products and applications.

• Respond to incoming customer inquiries with a strong focus on customer service.

• Develop and sustain positive customer relationships by providing tailored solutions.

• Collaborate with various departments within the company to appropriately manage requests.

• Diagnose and resolve technical problems utilizing established diagnostic tools and methodologies.

• Refer customer issues for escalation as necessary.

• Enter data accurately using designated applications.

• Commit to 8-hour shifts, 5 days a week, which may include morning, afternoon, or night shifts.

⛳️ Requirements

• Applicants must be at least 18 years old.

• Availability for full-time work is essential.

• Reliable home internet connection via hardwired means; Wifi is not acceptable.

• Exceptional verbal and written communication skills in both English and French.

• Proficient computer skills are required.

• Bilingual proficiency in French and English, both spoken and written, is necessary to assist English- and French-speaking customers.

• Must have open availability for program hours from Monday to Sunday, 9 AM to 12 AM midnight.

• Willingness to work 8-hour shifts, 5 days a week is expected.

• Mandatory availability for at least one weekend day.

• A High School Diploma is required.

🏝️ Benefits

• Opportunity to work from home.

• Paid training provided.

• Employee referral program offering $500.00 for each referral that is hired.

• Comprehensive medical, dental, and benefits plans.

• Attractive perks on everyday products and services through Canada's leading employee perk program.

• Opportunities for internal career advancement.

• Well-defined career path supported by self-assessments, virtual training, and a structured curriculum.

• Robust career development plan available.

• Paid training period of 6 weeks.

• Two weeks of vacation.

• Continuous learning opportunities through progressive training.

• Competitive salary alongside incentive programs.

• Positive and supportive work environment.

• Medical and dental benefits included.

• Employee Family Assistance Programs available.