Track & Trace Representative – 2nd Shift

This is a fully remote position, open to applicants in Serbia, +2 more countries.

📋 Description

• Engage in daily communication with both drivers and customers.

• Inform relevant parties of any arising issues.

• Update the system with necessary information.

• Handle incoming calls from clients.

• Arrange and schedule appointments.

• Stay informed about current market trends within the transportation sector.

• Perform additional duties as needed based on business requirements or as assigned.

⛳️ Requirements

• A minimum of Upper-Intermediate (B2) English proficiency is essential.

• Capability to thrive in a high-stress and fast-paced environment.

• Exceptional organizational and coordination skills.

• Strong communication and interpersonal abilities.

• Prior experience in Customer Support is valued.

• Proficient in PC use (Microsoft Office preferred).

• Excellent problem-solving skills.

🏝️ Benefits

• Competitive salary paid in USD.

• Opportunity to work remotely.

• Over 10 business days of paid time off.

• Participation in team-building and corporate events.

• Necessary equipment will be provided.