Total Loss Lead Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a subject matter expert and operational support for the Total Loss Settlement team.

• Offer daily assistance to team members and help manage their workloads.

• Collaborate with supervisors to maintain uniformity in customer service, quality, and compliance.

• Support team members with claim handling, negotiations, valuation inquiries, title prerequisites, and settlement challenges.

• Organize and prepare responses to inquiries and complaints from the Department of Insurance.

• Collect claim documentation and investigate claim handling processes.

• Ensure adherence to regulatory response timelines.

• Identify patterns from DOI complaints and suggest process improvements.

• Provide coverage during both planned and unplanned employee absences.

• Handle customer calls and respond to emails for absent employees.

• Complete urgent pending tasks and assist with follow-ups on claims.

• Engage in process improvement initiatives and propose workflow enhancements.

• Mentor new staff members during their onboarding process.

• Aid in the creation of job aids, training materials, and process documentation.

• Support cross-training efforts.

• Serve as a liaison between Total Loss Adjusters and leadership without having direct supervisory responsibilities.

⛳️ Requirements

• In-depth knowledge of Total Loss claims handling and settlement processes.

• Strong comprehension of state regulations, title requirements, and total loss procedures.

• Exceptional written and verbal communication skills.

• Strong analytical, organizational, and problem-solving capabilities.

• Ability to handle multiple priorities in a high-paced environment.

• Demonstrated ability to mentor and assist peers without direct supervisory authority.

• Strong customer service and conflict resolution capabilities.

• Proficient in company claim systems and Microsoft Office applications.

• Clear understanding of insurance industry practices, standards, and terminology.

• Previous experience in writing automobile estimates and conducting total loss evaluations.

• Must successfully pass a background check.

• A disciplined approach to job-related tasks.

• Strong personal organization, decision-making, analytical, interpersonal, and customer service skills.

• Capacity to meet targeted performance goals.

• Ambition to progress into a supervisory position.

• Ability to cultivate excellent working relationships with staff, clients, partners, and external agencies.

• Capability to communicate effectively and collaborate well with colleagues.

• Ability to represent the company professionally and enhance its corporate image.

• Commitment to consistently delivering outstanding client service.

🏝️ Benefits

• Fully remote work environment.

• Alternative work schedule when applicable.

• Mandatory overtime may be required by management as necessary.

• Travel may be necessary.