Training Services Coordinator

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver administrative support for learning initiatives to address client learning and data management requirements.

• Conduct data entry tasks related to learning administration.

• Input training information into the SuccessFactors learning management system.

• Handle requests via ServiceNow.

• Uphold client standard operating procedures, processes, and service level agreements.

• Detect and resolve discrepancies and issues.

• Refer issues to the Manager for resolution.

⛳️ Requirements

• Entry-level position requiring a Bachelor’s degree or 2 years of successful experience in a learning organization, training administration, or customer service.

• Experience in training administration is preferred but not mandatory.

• Familiarity with and experience in learning management systems is advantageous but not essential.

• Proficient in Microsoft Office suite.

• A team player who is self-driven and capable of working with minimal oversight.

• Strong attention to detail, a focus on quality, and well-organized.

• Ability to prioritize tasks effectively and multitask as needed.

• Possess analytical and problem-solving abilities.

• Client-centric approach to foster and maintain professional relationships.

• Capacity to stay flexible and adapt to continuous changes.

• Excellent oral and written communication skills with clients, leadership, and team members.

• Willingness to work during Malaysia Public Holidays and night shifts to support ET hours.

• Opportunity for remote work.

🏝️ Benefits

• Equal Opportunity Employer.

• Remote working options available.