Training Services Coordination and Logistics Associate III

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver administrative services for learning that cater to client educational and data management requirements.

• Conduct data entry tasks associated with learning administration.

• Input training information into the SuccessFactors learning management system.

• Handle requests via ServiceNow.

• Uphold client standard operating procedures, processes, and service level agreements.

• Detect and resolve discrepancies and issues.

• Refer issues to the Manager for resolution.

• Interact directly with clients to address inquiries, modifications, and problems.

• Recognize client concerns and escalate as necessary.

• Execute additional assigned responsibilities.

• Adhere to all policies and standards.

• Complete non-standard assignments.

⛳️ Requirements

• Strong communication skills in English.

• Ability to perform dual responsibilities in data processing and technical helpdesk support.

• Proficient in Microsoft Excel and other Microsoft applications.

• Experience with Learning Management Systems (LMS) is a plus.

• Familiarity with ticketing systems like ServiceNow is advantageous.

• Must be available to work night shifts from 8 PM to 5 AM to support U.S. hours.

• Knowledgeable in LMS and LRW systems.

• Developed competencies in various processes, procedures, and systems.

• Excellent verbal and written communication abilities.

• VeevaVault experience is a plus.

• Strong attention to detail.

• Capability to work across multiple locations simultaneously.

• Ability to manage non-standard tasks effectively.

• Competence to operate within established procedures and practices.

• Ability to perform work with minimal supervision.

🏝️ Benefits

• 6-month contract with applicable shift allowance.

• Paid training provided.

• Weekends off.

• Opportunity for remote work.