TM/TR Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist potential Tier-3 clients throughout the pre-sales process, from initial contact to contract finalization.

• Interact with clients through chat and phone calls to grasp their business context, transaction monitoring and anti-fraud needs, as well as risk and compliance requirements.

• Gather, clarify, and confirm business and technical specifications.

• Occasionally present product demonstrations that showcase use cases, capabilities, and the value of the platform.

• Aid in testing and evaluation stages by elucidating system behavior, configuration options, and anticipated outcomes.

• Clarify integration strategies, requirements, and workflows.

• Ensure a seamless transition to Solution Architects for technical implementation.

• Serve as a reliable point of contact during the client's decision-making process.

• Assist clients in navigating questions related to AML, fraud prevention, and transaction monitoring.

• Collaborate with Sales, Solution Architects, Product, and Compliance teams.

• Convey client feedback and contribute to the ongoing enhancement of the solution and pre-sales processes.

⛳️ Requirements

• Understanding of AML and financial crime prevention concepts.

• Familiarity with transaction monitoring, crypto compliance, Travel Rule requirements, behavioral risk indicators, and anti-fraud methodologies.

• Capability to discuss compliance and risk matters in a practical, business-focused manner.

• Comfort engaging in technical discussions during the pre-sales phase.

• Ability to review APIs and assist in testing and evaluation stages.

• Skill in collaborating with client technical teams prior to the implementation handover.

• Excellent communication and presentation abilities.

• Competence in explaining technical and regulatory subjects to both technical and non-technical audiences.

• Proficiency in gathering, validating, and documenting business and technical specifications using a standardized requirements template.

• Confidence in managing multiple prospects simultaneously in a fast-paced, high-volume setting.

• A pragmatic and solution-oriented approach focused on scalability, efficiency, and advancing opportunities toward closure.

🏝️ Benefits

• Remote-first, trust-based culture with no obligatory office days or attendance monitoring.

• Option to choose between offices or coworking spaces in select locations.

• Flexible working hours; no rigid 9-to-5 schedule.

• Birthday holiday.

• 10 personal days annually.

• Seven sick days without the need for paperwork.

• Additional time off during the Christmas and New Year period.

• Opportunities for learning and personal development plans.

• Coverage for role-specific events.

• Financial bonuses for marriage and the arrival of a new baby.

• Fully sponsored team offsites several times a year.

• Necessary tools and hardware provided for the role.

• Commitment to an equal opportunity, diverse, and inclusive workplace.