Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales, Customer Success, and Product teams to create and implement solutions for Enterprise clients.

• Work alongside Account Executives throughout the sales process to identify business challenges and align solutions with HR and leadership goals.

• Set up demo environments that showcase the technical and business benefits of Betterworks software.

• Conduct customized product demonstrations, proofs-of-concept, and solution presentations.

• Illustrate how technical functionalities lead to favorable business results.

• Interpret HR processes into scalable solution configurations.

• Design and oversee sandbox and trial environments.

• Ensure that solutions comply with security, compliance, and IT standards, and assist with InfoSec and procurement evaluations.

• Facilitate early customer onboarding and implementation, ensuring a seamless transition from sales to services.

• Provide guidance to HR executives on ROI and outcomes related to engagement, retention, and productivity.

• Offer technical and functional insights during executive briefings, CAB meetings, and Innovation Days.

• Supply market and customer insights to Product Management for roadmap prioritization.

• Partner with Customer Success and Professional Services to guarantee consistent solution delivery and positive customer outcomes.

⛳️ Requirements

• Minimum of 4 years of experience in Enterprise Solutions Engineering, Pre-Sales Consulting, or Customer Success/professional services within a SaaS organization.

• Strong understanding of relevant HR processes, including talent development, succession planning, skills management, and employee engagement.

• Extensive experience with enterprise SaaS operating systems and HR Tech software.

• Technical expertise in SaaS integrations, including APIs, HRIS, SSO, and collaboration tools.

• Outstanding presentation skills for both technical and business audiences, ranging from IT leaders to CHROs.

• Excellent analytical and problem-solving abilities.

• Ability to thrive in fast-paced, high-growth environments and influence across various functions.

• A passion for enhancing employee experience and business outcomes through effective performance management.

• Experience in a dynamic startup environment is a plus.

• A background in consulting or enterprise HR technology is an added advantage.

• Familiarity with security and compliance frameworks such as SOC2 and GDPR is considered beneficial.

• Must comply with information security policies and procedures.

• Must engage in information security awareness and training initiatives.

• Must manage data in accordance with data classification and handling protocols.

• Must report any information security incidents following company policies and procedures.

🏝️ Benefits

• Opportunity to influence how leading organizations enhance performance and employee success.

• Chance to contribute unique skills and perspectives to the HR Technology landscape.

• Collaborate with visionary HR leaders and innovative product teams.

• Enjoy a collaborative company culture dedicated to customer outcomes and employee development.