Strategic Solutions Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for designated clients, maintaining executive-level relationships and overseeing daily operations.

• Conduct analysis and modeling of the parcel network for network assessments, carrier contract decisions, and optimization strategies.

• Discover opportunities for cost and service enhancements and monitor projected and actual savings with clients.

• Create reports, dashboards, and visualizations that convert complex shipping data into actionable insights.

• Present findings and recommendations to analysts, operations managers, senior executives, and C-suite executives.

• Facilitate regular and ad hoc meetings with customers, prioritizing issues, assigning action items, and ensuring accountability.

• Lead, mentor, and develop a team of Solutions Engineers by establishing objectives and KPIs, offering feedback, and supporting their development plans.

• Construct scalable financial tools and models for business reviews, strategic planning, and forecasting.

• Design and automate analytical models and delivery processes to enhance scalability, quality, and speed of insights.

• Assist in business development and pre-sales functions by formulating solutions, business cases, and proposals.

• Serve as a liaison between carriers and clients to address billing and contract-related issues.

• Ensure that reports, models, and deliverables are thoroughly tested and quality-checked prior to reaching clients.

⛳️ Requirements

• Over 5 years of experience in customer-facing account management within transportation, parcel, logistics, or supply chain, including experience in leading analytical initiatives.

• Proven track record of managing executive-level customer relationships and effectively communicating complex insights.

• Excellent analytical skills, with advanced proficiency in Microsoft Excel and SQL, capable of deriving insights from large data sets.

• Experience in leading, coaching, mentoring, and developing team members.

• Bachelor's degree in Industrial Engineering, Logistics, MIS, Business, or a related field, or equivalent practical experience.

• Ability to remain customer-centric and effective in a fast-paced, quickly changing environment.

• Strong sense of ownership, shown by meeting deadlines, taking accountability, and viewing mistakes as learning opportunities.

• Familiarity with Power BI, Tableau, or similar business intelligence tools.

• Experience in transportation optimization, carrier pricing, or parcel analytics.

• Advanced knowledge in financial forecasting and process automation.

• Background in project management and business development.

• Consulting experience, especially with enterprise or Fortune 500 clients.

• Willingness to travel up to 25%.

• Must be a deliberate human candidate; applications submitted through third-party automated services or trained AI bots will be disqualified.

🏝️ Benefits

• Medical coverage with two plan options.

• Dental benefits.

• Vision benefits.

• HSA-qualified high-deductible health plan with generous company contribution.

• Optional health care and dependent care flexible spending accounts.

• Company-paid basic life insurance.

• Short- and long-term disability coverage available from day one.

• Voluntary supplemental insurance plans.

• Fully remote work options available in many US states.

• Paid holidays.

• PTO.

• Summer Hours with no waiting period.

• 401(k) plan with an automatic company contribution.