Ticket Sales and Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement established sales strategies to promote single-game tickets, group packages, and season memberships.

• Reach out to potential customers through outbound phone calls, emails, and face-to-face interactions in accordance with team protocols.

• Address incoming ticket inquiries and deliver precise information regarding pricing, availability, and promotions.

• Keep accurate records of customer interactions and sales activities in the designated CRM systems.

• Adhere to departmental procedures for processing payments and completing ticket transactions.

• Work collaboratively with colleagues to meet designated sales activity targets.

• Represent the organization at games, events, and community outreach initiatives as instructed by management.

• Refer complex customer issues or pricing exceptions to a supervisor.

⛳️ Requirements

• Enthusiastic about expanding knowledge in sales, customer service, and the sports industry (prior sales experience is advantageous but not mandatory).

• Excellent interpersonal and communication skills, demonstrating a sincere passion for engaging with others.

• Self-driven, with a positive mindset and a strong work ethic.

• Capable of working effectively within a team-oriented environment.

• Proficient in Google Workspace (Docs, Sheets, Slides, etc.).

• High school diploma or equivalent is required.

• Previous experience in sales or customer service is preferred but not essential.

• Familiarity with CRM software, ticketing platforms, or event coordination is a plus.

• Interest in volleyball or the sports industry is advantageous.

• Ability to operate a computer and utilize a keyboard, mouse, and video conferencing tools.

• Capable of clearly communicating via video, phone, and written formats.

• Occasional travel may be necessary for site visits and events.

• Must be based in the U.S., specifically in Atlanta.

🏝️ Benefits

• Comprehensive training and continuous support will be offered.

• Opportunities for travel to site visits, events, and in-season activities.