Ticket Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and coordinate customer improvement requests and tickets

• Collaborate with the team dedicated to customer support

⛳️ Requirements

• Exceptionally organized, with strong abilities in managing and tracking requests

• Outstanding communication skills and a knack for building relationships with individuals

• Proven experience in tracking and managing tickets and requests

• Capability to organize, prioritize, and direct requests to the relevant teams

• Proficient in monitoring request progress and maintaining up-to-date statuses

• Ability to provide customers with timely updates on request progress

• Proactive, detail-oriented, and conscious of deadlines, with excellent organizational skills

• PJ contractor agreement – open-ended term

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for professional development and growth

• Flexible working arrangements