Threat Strategy Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee and assess support interactions as an internal champion for strategic clients.

• Address customer escalations and take proactive measures when necessary.

• Conduct regular meetings with clients to evaluate support interactions, system performance, critical issues, potential threats, and mitigation strategies utilizing Proofpoint products and services.

• Cultivate a profound understanding of clients’ business and operational requirements.

• Maintain practical technical expertise in Proofpoint integrations within client environments, including networking, security, systems administration, and messaging management.

• Formulate and manage strategies to fulfill complex client needs using Proofpoint solutions.

• Offer proactive suggestions to safeguard customer information assets.

• Identify and rank short-term and long-term objectives.

• Plan and spearhead process enhancement initiatives to boost customer satisfaction.

• Organize, document, and assess risks and challenges related to production changes across various services or technologies.

• Monitor client satisfaction and escalate issues when necessary.

• Manage personal schedule and execute multiple tasks under varying constraints.

• Design and implement solutions to intricate problems with minimal oversight.

• Provide technical guidance to client teams and address product feature and functionality questions.

• Lead proactive, hypothesis-driven threat hunting targeting email-related threats, including phishing, business email compromise, credential harvesting, malware distribution, and misuse of trusted services.

• Examine messaging telemetry, email headers, URLs, attachments, and user interaction data to identify subtle, evasive, or novel attack patterns.

• Link client email data with Proofpoint threat intelligence to reveal emerging attacker infrastructure, techniques, and social engineering trends.

• Investigate suspicious or unclear email activities to ascertain attacker intent, impact scope, and organizational risk.

• Convert threat hunting insights into actionable recommendations, detection enhancements, and preventative measures utilizing Proofpoint solutions.

• Collaborate with threat research, detection engineering, and product teams to strengthen platform-wide defenses.

• Present customer-facing briefings on email threat hunting outcomes, trends, and lessons learned to both technical and executive audiences.

⛳️ Requirements

• 3+ years of experience in a client/professional service, sales engineering, senior support engineering, IT operations management, or senior engineering position with exposure to various technology domains.

• Experience in managed security or consultancy is essential.

• Familiarity with data communication concepts and technologies, particularly email and networking.

• Practical knowledge of Windows, Active Directory, and Microsoft Exchange.

• Proven track record of successfully motivating and inspiring colleagues to work efficiently and effectively.

• Capability to work effectively within a team environment as well as independently.

• Proactive with excellent verbal and written communication skills.

• Relevant experience with Proofpoint products and a solid understanding of threat protection.

• In-depth knowledge and current awareness of the evolving threat landscape.

• Background in security, particularly related to threat actor tactics, techniques, and procedures.

• Self-motivated, goal-oriented individual driven by setting and achieving objectives.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Career success tailored to your terms.

• Flexible work environment.

• Annual wellness and community outreach days.

• Continuous recognition for your contributions.

• Global collaboration and networking opportunities.