Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve robust and sustainable business outcomes while making a significant impact on patients within a designated territory.

• Acquire clinical and account knowledge in rare cholestatic liver diseases along with Mirum's Liver product offerings.

• Identify and focus on high-potential customers, accounts, and referral networks.

• Implement tailored account strategies that enhance disease awareness, patient identification, treatment consideration, initiation, and persistence.

• Formulate and execute territory business plans that align with national, zone, and regional objectives.

• Leverage performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to refine territory strategies.

• Maintain detailed customer records, forecasts, expense reports, administrative documentation, and business updates.

• Cultivate strategic accounts, health systems, centers of excellence, and referral networks in both pediatric and adult hepatology and gastroenterology.

• Build strong relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and care teams.

• Map account influence and decision-making processes, set engagement goals, and ensure appropriate follow-up steps.

• Coordinate compliant actions across field partnerships.

• Effectively communicate complex scientific and clinical information in a clear and credible manner.

• Implement approved promotional initiatives and customer interactions in accordance with company policies and regulations.

• Persuade stakeholders without authority and constructively address resistance.

• Keep patients and caregivers at the forefront of territory and account decisions.

• Collaborate with Market Access and Patient Services to assist care teams in overcoming patient-journey barriers.

• Identify and escalate barriers related to customers, access, and patient support.

• Partner with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Capture actionable insights from the field to inform strategy, messaging, training, resources, customer experience, and execution.

• Contribute to business reviews, training sessions, team meetings, launch readiness, and cross-functional projects.

• Operate with a sense of ownership, self-motivation, resourcefulness, and initiative in a fast-changing rare disease landscape.

• Create opportunities for engagement, test new approaches, learn rapidly, and convert insights into action.

• Maintain performance amidst pressure, uncertainty, obstacles, delays, and discouragement.

• Solicit feedback, embrace coaching, and continuously enhance clinical, strategic, and sales capabilities.

• Exemplify Mirum's core values and uphold ethical, compliant, transparent, inclusive, and respectful behavior.

⛳️ Requirements

• A bachelor's degree is required; an advanced degree is preferred.

• Over 5 years of progressive sales experience in the pharmaceutical or biotechnology sectors.

• Proven track record of consistently achieving business results in complex specialty, rare disease, orphan drug, or high-science markets.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other intricate specialty markets is highly desirable.

• Strong clinical acumen with the ability to learn, retain, and convey complex disease-state, diagnostic, mechanism-of-action, clinical data, and product information.

• Previous experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Capacity to utilize insight-led or challenger-style selling to effectively challenge the status quo, influence behavior, and facilitate customer decision-making.

• Understanding of access and reimbursement dynamics, patient support pathways, and patient services within rare disease markets.

• Strong business acumen with the ability to interpret performance data, identify insights, develop territory and account strategies, and translate plans into actionable field execution.

• Exceptional interpersonal skills, emotional intelligence, communication, presentation, judgment, and ability to build trust.

• Self-motivated, resourceful, resilient, organized, and capable of working independently in a dynamic, ambiguous environment.

• Proven success in collaborating cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical conduct, compliance, and adherence to approved promotional practices.

• A valid driver's license and the ability to travel up to 70%, including frequent overnight trips and occasional weekend commitments.

🏝️ Benefits

• Equal Employment Opportunity (EEO).

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.