Test Lead, CSM

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee state-mandated testing within the SaaS platform.

• Collaborate with developers and product owners to manage and interpret requirements and defects.

• Research, acquire, apply, and disseminate quality assurance knowledge.

• Develop and enhance process, user, and testing documentation.

• Administer contract documentation processes and assets.

• Design and implement test cases.

• Lead quality assurance and quality control efforts for California's local team.

• Cultivate client-agency relationships through regular updates, knowledge of systems and state regulations, and productive meetings.

• Produce documentation for state processes and Custom Development Requests (CDRs), and provide status updates.

• Develop industry messaging to convey system changes.

• Coordinate with internal Metrc departments to supply resources for client-agency inquiries.

• Oversee Metrc environment configurations for client agencies.

• Demonstrate Metrc system capabilities to client agencies and/or licensed businesses.

• Maintain Teamwork project management sites or future project management tools.

• Lead on-demand documentation initiatives for state-specific user materials.

• Manage administrative documentation and processes.

• Participate in special events as a Metrc subject matter expert.

• Assist the Metrc Product organization in enhancing testing processes and techniques.

• Carry out other duties as assigned.

⛳️ Requirements

• A minimum of 24 months of experience in automated or manual software testing within an agile software development environment.

• At least 12 months of experience managing and performing tasks related to technical and business requirements supporting a SaaS solution.

• A minimum of 6 months of experience in creating training materials, user guides, or process documentation.

• Proven experience in managing projects and operational tasks to meet customer needs.

• Experience in managing contractually mandated administrative and technical documentation in support of a SaaS solution.

• Familiarity with managing system/platform configurations to align with customer business needs in support of a SaaS solution.

• Preferred experience in Government Projects.

• Preferred background in the Regulated Cannabis Industry and Government Policies.

• Candidates should be located within the state of California.

• Willingness to travel frequently, ranging from 0% to 5% of work time.

• Ability to sit, talk, or hear frequently.

• Visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

🏝️ Benefits

• Frequent travel ranging from 0% to 5% of work time.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer.