Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of key strategic accounts.

• Retain and enhance revenue within the designated book of business.

• Foster consistent growth and success across various strategic accounts.

• Assist customers in optimizing payment programs through the adoption, renewal, and expansion of ACI solutions.

• Engage in communication and negotiation for commercial and high-level technical interactions.

• Grasp customer business challenges and industry trends to influence their roadmaps.

• Act as a trusted advisor regarding payment strategies.

• Serve as the primary point of contact for customers with ACI.

• Collaborate with support, consulting, operations, sales, onboarding, finance, and leadership teams.

• Inform customers about new features, best practices, and industry trends.

• Report directly to the Director of Customer Success.

⛳️ Requirements

• Bachelor’s degree and over 8 years of relevant experience.

• Required experience in the payments industry.

• Preferred experience in the merchant vertical.

• Skilled in presenting at the C-Suite/Board level.

• Ability to present and facilitate discussions with payment decision-makers and working teams.

• Capable of negotiating complex, high-value contracts, including renewals.

• Experience in resolving intricate scenarios that necessitate alignment of internal and external stakeholders.

• Self-directed in planning and interactions, with some guidance on complex issues.

• Must currently possess authorization to work in the United States on a full-time basis.

• This position does not provide sponsorship for employment visa status or work permits now or in the future.

🏝️ Benefits

• Opportunities for professional growth.

• Career development initiatives.

• Competitive compensation and benefits package.

• An innovative and collaborative work environment.