Territory Service Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Offer technical assistance for customer applications and company offerings

• Address aftersales requirements of customers within the designated region

• Adhere to response times and minimize downtime in accordance with SLAs for assigned clients

• Install instruments and provide warranty services in the field

• Provide billable services and advocate for service contracts

• Deliver insights based on data to uncover opportunities for operational excellence

• Conduct safe in-field operations while adhering to EHS guidelines and procedures

• Execute repairs, maintenance, and installation of instruments and accessories as instructed by the Group Leader

• Perform on-site installation, troubleshooting, servicing, and repair of sophisticated equipment and systems

• Carry out scheduled preventive maintenance visits

• Exhibit compliance with team objectives

• Manage service spare parts and maintain inventory records

• Submit daily service documentation, service reports, and expense claims

• Uphold quality standards for equipment servicing

• Effectively communicate with all relevant levels within customer organizations

⛳️ Requirements

• Familiarity with company and third-party vendor products used in customer applications/systems

• Capability to perform on-site enhancements, maintenance, and support for both new and existing systems

• Proficiency in implementing product configurations/software upgrades and installing network devices, hardware components, and peripherals

• Skill in diagnosing, troubleshooting, and resolving technical issues

• Expertise in field service, repairs, maintenance, and installation of instrumentation and accessories

• Ability to carry out on-site installation, troubleshooting, service, and repair of complex equipment and systems

• Commitment to adhering to company environmental Health & Safety (EHS) guidelines and procedures

• Capacity to manage service spare parts and maintain inventory records

• Competence in completing service documentation and expense claims

• Dedication to maintaining quality standards and effectively communicating with customer organizations

🏝️ Benefits

• Comprehensive training and development opportunities

• Competitive salary and performance-based incentives

• Health and wellness programs

• Flexible work arrangements

• Opportunities for career advancement within the company