Global Flagship Accounts Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for designated customer accounts.

• Establish trusted partnerships with key stakeholders and decision-makers.

• Conduct regular business reviews to gain insights into customer objectives, challenges, and growth opportunities.

• Create and implement account strategies that foster customer retention, expansion, and long-term success.

• Drive renewals while identifying upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.

• Achieve or surpass revenue, retention, and growth goals through proactive pipeline management.

• Monitor customer health and proactively tackle satisfaction or retention challenges.

• Collaborate with Customer Success and Support teams to address issues and ensure a positive customer experience.

• Inform customers about industry trends, best practices, and new product features.

• Maintain precise sales forecasts, pipeline activities, customer records, and account plans within CRM systems.

• Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams.

• Collect and relay customer feedback, market insights, and requests for product enhancements.

⛳️ Requirements

• Over 5 years of experience in account management or customer growth within a SaaS organization.

• Proven experience in managing enterprise or strategic customer accounts.

• Experience overseeing customer contracts, renewals, and commercial discussions.

• Proven track record of driving account growth through upselling and cross-selling initiatives.

• Experience navigating intricate sales cycles, procurement processes, and contract negotiations.

• Demonstrated ability to meet or exceed revenue, renewal, retention, or growth objectives.

• Familiarity with CRM systems such as Salesforce, HubSpot, or comparable platforms.

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred).

• Experience in collaborating across Customer Success, Product, Professional Services, and Sales teams.

• Strong analytical skills, capable of interpreting customer data, usage metrics, and business performance indicators.

• Knowledge of customer success methodologies and account planning frameworks.

• Exceptional consultative selling, relationship management, and negotiation skills.

• Excellent communication skills, both verbal and written, along with strong presentation abilities.

🏝️ Benefits

• Access to personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program.

• Opportunities to explore new skills and experiences within and outside the office.

• Commitment to being an equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.