Market Performance Manager

This is a fully remote position, open to applicants in Ohio, +3 more states.

📋 Description

• Act as a strategic leader and resource for designated Regional Ambulatory Surgery Centers and Regional Market Leaderships.

• Serve as a liaison among USPI Revenue Cycle Services, Regional Market Leadership, and Ambulatory Surgery Center clients.

• Drive revenue cycle metrics to enhance client and market revenue outcomes.

• Provide guidance and developmental support to client Business Office leadership.

• Evaluate revenue cycle and operational metrics with client management and stakeholders.

• Organize meetings that address performance, concerns, training, and improvement strategies.

• Offer continuous training and development to client Business Office leadership and staff.

• Collaborate with client, regional, and national USPI leadership to achieve performance objectives.

• Represent USPI Business Office operations at market-based leadership forums and partner meetings.

• Identify best practices and opportunities for process enhancement.

• Formulate and execute action plans to rectify process and performance shortcomings.

• Work in conjunction with on-site resources to ensure service delivery, problem resolution, and client satisfaction.

• Keep USPI leadership informed about client support needs and service delivery risks.

• Undertake additional responsibilities assigned by executive and RCM Market Performance leadership.

⛳️ Requirements

• Bachelor's Degree or equivalent experience in a Revenue Cycle Management leadership role.

• At least 5 years of experience in Business Operations and Revenue Cycle.

• Minimum of 2 years in a management position.

• Strong comprehension of Revenue Cycle Operations within an ASC environment and/or relevant demonstrated knowledge.

• Proven track record in project management roles, including the development and execution of business initiatives.

• Knowledge of industry trends, market dynamics, and key performance metrics.

• Experience with AdvantX, HST, and SIS is preferred.

• Willingness to travel up to 75% of the time.

• A motor vehicle report (MVR) will be conducted on the final candidate.

• Proficiency in advanced MS Excel functions.

• Strong mathematical and analytical skills.

• Capability to manage multiple tasks, meet deadlines, and adjust priorities as needed.

• Ability to function effectively as part of a team across various departments.

• Direct and professional communication skills.

• Must maintain confidentiality regarding patients, coworkers, and center staff.

🏝️ Benefits

• Medical, dental, vision, disability, AD&D, and life insurance.

• Paid time off (vacation & sick leave).

• Discretionary 401k match.

• 10 paid holidays annually.

• Health savings accounts.

• Flexible spending accounts for healthcare and dependents.

• Optional pet insurance.

• Legal insurance.

• Accident and critical illness insurance.

• Long-term care insurance.

• Benefits for elder and childcare.

• Auto and home insurance options.

• Paid sick leave and other leave benefits in compliance with applicable federal, state, and local regulations.

• Management-level positions may qualify for sign-on and relocation bonuses.