Territory Operations Manager – Subcontinent

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and coordinate various Operations functions throughout the Territory.

• Assist in the development and implementation of policies, plans, and programs that comply with regulatory requirements.

• Provide leadership, alignment, and mentorship to Project Management, Service Delivery, Service Support, and Clinical Training & Education teams.

• Create and execute a customer support strategy aimed at enhancing customer loyalty and establishing a top-tier organization or distributor network.

• Lead organizational development for the team; recruit, develop, and mentor functional leaders.

• Foster employee learning, development, and succession planning initiatives.

• Manage distributor selection and ongoing assessment, including transitions between distributors.

• Formulate and implement long-term strategies for Customer and Distributor fulfillment.

• Design future organizational structures for the territory with a focus on customer orientation.

• Collaborate with Business Management, Development, and Marketing teams to achieve system upgrades, sales, and profitability goals.

• Advocate for safety, compliance, and quality in alignment with the Accuray Quality Management System.

• Set operating and capital budgets and promote continuous improvement initiatives.

• Generate service revenues and profitability across service contracts, installations, training, and sales of spare parts.

• Enhance service performance, optimize processes, ensure compliance, and assess distributor capabilities and agreements.

• Implement account management practices to mitigate disputes with customers and distributors.

• Provide insights on pricing, support programs, marketing, and sales efforts; develop a Service Marketing plan.

• Coordinate technical and clinical training requirements with regional resources and training centers.

• Evaluate the efficiency and effectiveness of the call center operations.

• Monitor the performance of 3PL partners, including network and warehousing; optimize spare parts management and logistics processes.

• Cultivate cross-functional relationships and manage process changes.

• Define and implement programs aimed at enhancing the technical performance of the installed base, focusing on uptime and MTBD.

• Refine business practices, systems, and processes to achieve operational excellence.

• Develop, promote, and implement a territory strategy to boost service profitability.

• Collaborate on service contract negotiations to ensure profitable execution.

• Report directly to the Director of Field Service - APAC & China.

⛳️ Requirements

• A BS/BA degree is required.

• An MBA is highly desired.

• A minimum of 5 years of relevant business experience in operations functions within multinational organizations.

• Extensive experience in the Medical Device or Capital Equipment sectors.

• Senior management experience in a customer-focused commercial position.

• Experience in sales or marketing is advantageous.

• Strong leadership skills with the ability to cultivate high-performance teams during periods of change.

• Capability to recruit exceptional talent and provide constructive feedback for ongoing people development.

• Proficiency in collaborating and navigating within a matrix structure in a culturally diverse environment.

• Ability to work autonomously, manage ambiguity, and comprehend and retain complex concepts.

• Strategic thinking ability with a direct contribution to the regional growth plan.

• Executive presence and skill in developing relationships with C-suite customers.

• Demonstrated experience in process engineering and achieving productivity gains.

• A Six Sigma black belt certification is a plus.

• Strong capability to drive process improvement, new business initiatives, and cost-saving measures.

• Advanced proficiency in Microsoft Office and ERP databases.

• Excellent verbal and written communication abilities.

• Strong presentation skills in English.

• Must provide proof of permanent work authorization in the country of application without the need for sponsorship.

🏝️ Benefits

• A diverse and collaborative workplace environment.

• Opportunities for employee learning and development.

• Career development and succession planning opportunities.