Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily operations across various government contracts and locations.

• Supervise and assist Program Managers to ensure adherence to contract requirements and performance standards.

• Set operational priorities and hold Program Managers accountable for achieving contract performance.

• Oversee staffing, funding, deliverables, and the duration of contract performance.

• Support Program Managers with staffing, scheduling, performance issues, and other operational challenges.

• Ensure compliance with Performance Work Statements, company policies, contractual obligations, and regulatory standards.

• Address operational issues and escalate significant concerns to executive leadership.

• Act as Program Manager for assigned contracts as required.

• Foster relationships with government clients, Prime Contractors, and other stakeholders.

• Conduct site visits to evaluate operations, engage with employees, and address any concerns.

• Monitor customer satisfaction and resolve performance-related issues.

• Participate in customer meetings and contract evaluations.

• Own and manage the company’s Quality Management System.

• Lead internal audits and assist with external audits and ISO certification efforts.

• Identify opportunities for enhancing operational processes and contract performance.

• Assist in proposal development, re-competes, data calls, staffing strategies, operational approaches, and contract transitions.

• Collaborate with Business Development, HR, Contracts, Finance, Security, and Operations.

• Support startup activities to ensure adequate staffing, resources, and operational requirements are met.

• Monitor contract funding, labor utilization, overtime, and operational costs.

• Assist with budget planning and resource allocation.

• Identify operational or financial challenges and recommend effective solutions.

• Ensure compliance with workplace safety requirements across contract locations.

• Provide leadership and direction to Program Managers and site teams.

• Keep executive leadership informed of operational performance and issues.

• Ensure preparedness for audits, inspections, and contract evaluations.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of experience in government contracting, program management, or related operations.

• Experience in supervising personnel or managing government contracts.

• Knowledge of federal government contracting and performance requirements.

• Strong leadership, communication, organizational, and problem-solving abilities.

• Capability to manage multiple priorities and collaborate effectively with employees, customers, and management.

• Must be a U.S. Citizen.

• Active DoD Top Secret Clearance or the ability to obtain one.

• Understanding of government contract operations and requirements.

• Ability to supervise and support employees across various locations.

• Sound judgment and an ability to address operational matters with fairness and objectivity.

• Ability to identify issues, propose solutions, and follow through on corrective actions.

• Ability to work independently while keeping leadership updated on significant issues.

🏝️ Benefits

• 10% performance bonus.

• Quarterly performance-based bonus linked to mutually agreed measurable goals.

• Flexible, fully remote work environment.

• Group medical, dental, and vision insurance coverage.

• Employer-sponsored life/AD&D, short- and long-term disability insurance.

• Supplemental insurance options (accident, critical illness, hospital, voluntary life/AD&D).

• 401(k) plan with immediate company contribution (up to 4% of salary) and 100% vesting.

• Paid time off (PTO), sick leave, holidays, and bereavement leave.

• Tax-free Health and Dependent Care Flexible Spending Accounts (FSA).

• Employee Assistance Program (EAP).

• Tuition assistance and support for professional development.

• Performance incentives, spot bonuses, and employee referral bonuses.