Operations and Maintenance Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Receive, log, and prioritize service requests from internal teams, vendors, and site hosts.

• Conduct daily reviews of monitoring and inverter platforms to pinpoint offline, underperforming, or non-communicating systems, logging each issue as a case.

• Execute first-level remote troubleshooting and collaborate with manufacturer support to resolve equipment failures.

• Create and issue work orders to O&M vendors detailing the scope, site specifics, priority, and completion date.

• Monitor open work orders, follow up with vendors, and escalate any delays to the Senior Manager.

• Confirm work order completion by collecting service reports and photos while verifying expected system production.

• Oversee the preventive maintenance calendar and arrange preventive maintenance with vendors.

• Review vendor invoices, identify discrepancies, and route them for approval.

• Track O&M expenditures by site and vendor.

• Assist with insurance claims and monitor warranty claims and RMAs with manufacturers.

• Maintain the spare parts inventory log.

• Ensure accurate records of site, equipment, warranty, contract, vendor, case, and work order details in Salesforce and monitoring platforms.

• Organize the O&M document library and aid in the onboarding process of new sites.

• Prepare regular reports on system performance, availability, service requests, work order aging, preventive maintenance completion, and O&M expenditures.

• Keep O&M trackers and dashboards updated.

⛳️ Requirements

• Associate’s or bachelor’s degree in business or equivalent work experience.

• A minimum of 2 years of experience in operations, service management, or project coordination within the solar industry.

• Familiarity with monitoring platforms such as AlsoEnergy or SolarEdge.

• Basic understanding of PV system components.

• Proficient in advanced Excel, including pivot tables and lookups.

• Highly organized and detail-oriented, capable of managing multiple open items simultaneously and ensuring their resolution.

• Clear and professional written and verbal communication skills with both vendors and internal teams.

• Prior experience in commercial solar or storage O&M is preferred.

• Experience with monitoring platforms like AlsoEnergy, SolarEdge, or Enphase is preferred.

• Familiarity with managing cases and work orders in Salesforce is preferred.

• Knowledge of NetSuite and Claude is preferred.

• NABCEP PV Associate certification is a plus.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment.

• Competitive salary and performance-based bonuses.