Territory Manager – Urgent Care

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide direct support and leadership for approximately 6 to 10 clinics within a designated territory.

• Collaborate with Clinic Leads, healthcare providers, and support teams to enhance operational excellence, workforce efficiency, patient satisfaction, and financial results.

• Offer leadership oversight across multiple locations, acting as the main operational liaison between field operations and organizational leadership.

• Foster accountability for operational standards and performance expectations.

• Ensure the consistent application of policies, workflows, and clinical service standards.

• Monitor operational performance metrics and devise action plans to address any performance deficiencies.

• Maintain regular engagement within assigned clinics to assess performance, support teams, and reinforce expectations.

• Enhance patient flow, staffing efficiency, and operational readiness in collaboration with Clinic Leads.

• Create alignment across various clinics to ensure a uniform patient and employee experience.

• Cultivate relationships with Clinic Leads, providers, and support departments.

• Share best practices and pinpoint opportunities for operational uniformity.

• Facilitate communication and collaboration among locations and departments.

• Ensure that organizational initiatives are consistently implemented across all sites.

• Mentor Clinic Leads and high-potential employees.

• Assist in succession planning and the growth and development of employees.

• Provide feedback and develop growth plans for leadership talent.

• Collaborate with Human Resources and Learning & Development to enhance workforce capability.

• Ensure effective onboarding and leadership development for new leaders.

• Analyze workflows, operational data, and performance trends to identify areas for improvement.

• Implement process improvement initiatives to boost productivity and operational efficiency.

• Standardize best practices across clinics.

• Utilize data and root-cause analysis to address operational challenges.

• Lead teams through organizational growth and change initiatives.

• Communicate organizational changes and foster engagement around new initiatives.

• Monitor implementation progress and ensure the achievement of desired outcomes.

• Review territory performance metrics, including patient experience, productivity, labor management, quality outcomes, and financial performance.

• Develop and implement action plans to meet business objectives.

• Maintain accountability for achieving territory-level KPI targets.

• Use data to inform decision-making and enhance organizational performance.

• Encourage employee engagement and nurture a positive work environment.

• Build trust, accountability, and collaboration throughout the territory.

⛳️ Requirements

• A Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is preferred.

• At least 5 years of progressive leadership experience in healthcare operations.

• A minimum of 3 years of multi-site leadership experience is preferred.

• Proven success in leading teams, achieving business outcomes, and developing leaders.

• Strong understanding of operational metrics, financial performance management, and workforce planning.

• Experience in leading organizational change initiatives.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and advancement.

• A supportive work environment that values collaboration and teamwork.