Account Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Serve as a subject matter expert for major brand clients.

• Perform outbound prospecting and nurture key relationships to inform current and prospective clients about our products and services.

• Build and maintain strong connections with key stakeholders to enhance customer satisfaction and retention.

• Grasp clients' business goals and challenges to effectively position products and services as solutions.

• Identify opportunities for upselling and cross-selling.

• Work alongside the broader sales team to create customized solutions.

• Organize, monitor, and manage client account, contact, and prospect information within the CRM database.

• Handle contract renewals while maximizing revenue potential.

• Evaluate market trends and competitive landscapes to uncover growth opportunities for accounts.

• Formulate strategic account plans to achieve revenue targets.

• Collaborate with marketing, product, and customer support teams.

• Collect client feedback on product performance, customer service, and overall satisfaction.

• Identify and address churn risks.

• Analyze sales data and metrics for the territory to adapt and enhance strategy.

• Maintain a retention rate of 90% or higher.

⛳️ Requirements

• A business degree is required.

• 4-7 years of prior sales experience is necessary.

• A proven history of meeting or exceeding sales targets and maintaining high retention rates is essential.

• Previous experience in software, technology, publishing, media, advertising, or design market segments is preferred.

• Exceptional verbal and written communication and presentation skills are required.

• Experience in planning and implementing Account and Territory Management strategies is necessary.

• Strong contract negotiation skills are essential.

• 25% travel is required.

• Familiarity with CRM technology is necessary.

• Experience with Salesforce is preferred.

🏝️ Benefits

• Comprehensive development and training programs.

• An active Events Committee to ensure a fun work environment.

• Competitive Medical, Dental, and Vision Coverage.

• Flexible work arrangements are available.

• Unlimited vacation and sick leave.

• Generous 401k matching program.