Tenancy Manager – Residential Lettings

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee all aspects of active tenancies from start to finish, encompassing enquiries, notices, terminations, check-outs, and the management of deposit returns and disputes.

• Keep track of rent accounts, pursue arrears, provide updates to landlords, and manage Universal Credit documentation.

• Assess maintenance requests based on urgency, assign contractors, secure landlord approval, and ensure completion of all tasks.

• Generate weekly compliance reports and follow up on gas, electrical, EPC, fire safety, and licensing certifications.

• Clear daily diary tasks and maintain thorough, precise notes within the property management system.

• Respond swiftly via Teams and email, and identify potential risks early.

• Act as the primary liaison for landlords, tenants, and contractors across a portfolio of 180 to 200 properties.

• Work from 09:00 to 17:30 UK time, Monday to Friday, with a 30-minute unpaid lunch break.

⛳️ Requirements

• Minimum of 2 years of hands-on experience in residential property or tenancy management, overseeing arrears, maintenance, and deposits.

• Proven experience managing a portfolio of approximately 150 or more units.

• Familiarity with property management systems such as MRI, Reapit, Alto, Fixflo, PayProp, or WeConnectU.

• A history of working independently, taking ownership of your caseload, and communicating proactively.

• A reliable home office setup with fiber internet and a backup power source for potential outages.

• Experience in UK lettings, including deposit schemes (TDS or DPS) and compliance with UK safety regulations is advantageous.

• Possession of ARLA Propertymark or a similar property qualification is desirable.

• Knowledge of Homelet, Signable, or other referencing and e-signing tools is a plus.

🏝️ Benefits

• Fully remote position, available from anywhere in South Africa.

• Full-time, long-term employment opportunity.

• Comprehensive training on the agency's systems and operational procedures.

• Observance of UK bank holidays.

• Annual leave included.