Senior Asset Manager, Commercial Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct proactive monitoring and surveillance of assets associated with CRE loans.

• Act as the main point of contact for borrowers, investors, third parties, and internal teams.

• Oversee an assigned portfolio of commercial real estate loans.

• Manage borrower requests and interpret documentation related to CRE loans.

• Monitor and enforce loan covenants, including letters of credit, cash management, waterfall allocation, DSCR testing, occupancy triggers, and requirements for construction/rehabilitation.

• Execute quality control checks of loan boarding against loan documentation.

• Mentor and train Asset Managers on interpreting CRE loan documents and managing complex assets or draws.

• Supervise escrow, reserves, insurance, rent rolls, financial statements, property inspections, and performance issues.

• Analyze property-level financial statements and develop pro formas.

• Address and resolve delinquent payment issues with borrowers and investors.

• Compute amortization tables, interest, default interest, prepayment premiums, yield maintenance, and escrow constants.

• Create and maintain investor watchlists and generate relevant reports.

• Lead client calls and meetings focused on loan performance.

• Review borrower loan draws and schedules for construction or renovation.

• Prepare, collaborate on, and review CREF-C reporting packages.

• Complete, review, and approve presentation-level summaries and recommendations for borrower requests.

• Manage assumptions, collateral substitutions, insurance loss processes, insurance non-compliance, maturity extensions, loan modifications, partial collateral releases, and changes in property management.

• Collaborate with internal departments, update policies and procedures, assist with audits, and prepare presentations.

• Serve as the escalation point for inquiries from the team, clients, and borrowers.

• Comply with investor servicing guidelines and internal policies and procedures.

⛳️ Requirements

• A four-year degree from an accredited institution is preferred, or equivalent professional experience.

• At least 8 years of experience in CRE loan servicing is required.

• Preferred 1–2 years in a leadership role.

• Familiarity with the complete CRE loan life cycle from onboarding to Mortgage Satisfaction.

• Exceptional attention to detail.

• Strong skills in Word, Excel, Outlook, CoPilot, and other information processing software.

• Self-driven and capable of working independently.

• Ability to perform complex calculations using calculators and systems.

• Strong reasoning skills and sound judgment.

• Capability to handle sensitive and confidential information appropriately.

• Excellent verbal, written, and listening communication skills.

• Strong customer service capabilities along with skills in professional relationship-building, conflict resolution, and managing difficult conversations.

• Must successfully complete the Company’s background screening process prior to employment commencement.

• May be required to undergo client-specific background checks or meet Federal/State licensing requirements.

• Bilingual proficiency in English and Spanish is a plus.

• Previous experience with the REALSynergy servicing system is advantageous.

🏝️ Benefits

• Performance-based annual bonus.

• Coverage for medical, dental, and vision.

• Up to 3% matching on 401(k) contributions.

• Generous paid time off policy.

• Company-covered life, accident, and disability insurance.

• Programs for mental, physical, and financial wellness.

• Reasonable accommodations for disabilities or special needs.