Manager, CRE Loan Servicing, Asset Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a team comprising Asset Managers and Portfolio Managers responsible for Commercial Real Estate loans, with direct oversight of 3–10 team members.

• Share accountability for the recruitment, training, and performance evaluation of team personnel.

• Act as the primary point of escalation for intricate Borrower and Investor issues.

• Cultivate and maintain relationships with Borrowers, Investors, Master Servicers, and external stakeholders.

• Collaborate with Asset Management, Special Servicing, Legal, Compliance, and various internal departments.

• Lead and encourage team training, mentoring, supervision, team-building activities, and meetings.

• Oversee workflows, staffing levels, servicing tasks, reporting metrics, contractual commitments, and covenant monitoring.

• Examine portfolio trends and servicing metrics to pinpoint risks, opportunities, and operational efficiencies.

• Propel process enhancement initiatives, reinforce controls, and adopt best practices.

• Track watchlist assets, covenant adherence, maturity exposure, and other risk indicators.

• Facilitate and participate in monthly Watchlist meetings.

• Support special projects, system upgrades, process implementations, and departmental goals.

• Prepare and review management reports, portfolio overviews, and team performance metrics.

• Analyze and interpret property-level financial statements while training Asset Managers on complex assets.

• Understand servicing agreements, loan documents, cash management frameworks, Investor guidelines, PSA, TSA, and SSA stipulations.

• Ensure compliance with contracts and accurate client reporting calculations.

• Communicate reporting requirements to other departments and educate business units on servicing-system details.

• Develop investor reports, coordinate servicing tasks, revise policies and procedures, assist with audits and rating agency inquiries, lead Commercial team trainings, and create presentations.

⛳️ Requirements

• Bachelor’s degree from an accredited university preferred, or equivalent professional experience.

• At least 10 years of experience in CRE loan servicing is required.

• 1–2 years in a leadership role preferred.

• Comprehensive understanding of the entire CRE loan life cycle from onboarding to Mortgage Satisfaction.

• Previous experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements is advantageous.

• Exceptional attention to detail.

• Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing software.

• Capability to perform complex calculations using calculators and systems.

• Ability to think critically and exercise sound judgment.

• Proficiency in managing sensitive and confidential information appropriately.

• Excellent communication skills, encompassing verbal, written, and listening capabilities.

• Strong customer service, professional relationship-building, conflict resolution, and skills in managing difficult conversations.

• Previous experience with the REALSynergy servicing system is considered advantageous.

• Must successfully complete the Company’s Background Screening process before starting employment.

• May be required to meet client-specific background check requirements or Federal/State licensing prerequisites, if applicable.

🏝️ Benefits

• Annual bonus of 15% based on performance.

• Medical, dental, and vision insurance coverage.

• Up to 3% matching on 401(k) contributions.

• Generous paid time off.

• Company-sponsored life, accident, and disability insurance coverage.

• Programs for mental, physical, and financial wellness.

• Accommodations for disabilities or special needs.