Temporary Loss Prevention Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address chargeback disputes effectively.

• Accurately document all dispute details in various system tools.

• Assist with Customer Service initiatives or other tasks as required.

• Collaborate directly with shipping providers to ensure research and submission of lost package claims for reimbursement.

• Contribute to the daily operations of the customer success team, emphasizing dispute resolution and shipping investigations.

• Share findings with relevant teams.

• Achieve or surpass established service level agreements.

• Work in close coordination with and report to the Sr. Director of Customer Success.

• Partner with the Fraud Specialist and the Customer Success team.

⛳️ Requirements

• At least 1 year of experience in a Loss Prevention, Fraud, or Analyst position.

• Task-oriented with a strong focus on objectives.

• Outstanding time management capabilities.

• Eagerness to undertake additional projects and assist external team members to meet business and customer requirements.

• Proficient in analyzing and reporting on trends and issues.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off (PTO).

• Generous employee discounts.

• Retirement savings.

• Anti-harassment training for managers and employees.