Clinical Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Provide procedural support and technical expertise to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Foster strong customer relationships through ongoing clinical support, training, education, and prompt service.

• Assist in account development initiatives aimed at building clinical confidence, enhancing user competence, and promoting system and disposable utilization.

• Support product and clinical demonstrations, launch planning, training events, and customer education programs.

• Identify and pursue educational opportunities to enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director to achieve business objectives, account plans, and referral development initiatives.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and prompt reporting of complaints or technical issues.

• Cultivate and maintain expert-level product knowledge, alongside a comprehensive understanding of kidney stone treatment workflows, customer needs, and procedural best practices.

• Uphold a high standard of professionalism, service, and compliance in all interactions with customers.

• Lead and support sales efforts at the account level, ensuring the availability and stocking of products to facilitate procedures and promote account growth.

⛳️ Requirements

• A bachelor’s degree along with a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification combined with at least 5 years of relevant experience may also be considered.

• Required experience includes clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or another highly technical procedural specialty.

• Proven ability to learn and convey technical and clinical concepts effectively to physicians and clinical staff is essential.

• Strong customer service, organizational, and collaboration skills are necessary.

• Must be capable of working across all departments of the hospital and in ambulatory surgery center environments, including live patient cases and the use of required protective equipment.

• Hospital credentialing and adherence to customer access requirements are mandatory.

• Willingness to travel extensively, including overnight trips, up to 90% within the designated territory is essential.

• A valid driver’s license is a prerequisite.

• Ability to operate in a regulated environment while complying with relevant quality and healthcare industry standards is required.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company car or car allowance through the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours per calendar year.

• Sick time – up to 40 hours per calendar year.

• Holiday pay, including Floating Holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.