Customer Support Rep

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming and outgoing calls related to fitness and wellness benefits

• Assist members in understanding their benefits, finding participating gyms, accessing classes, and managing their memberships

• Deliver friendly, patient, and professional customer service

• Accurately record call details

• Meet quality standards, attendance, and scheduling expectations

• Occasionally engage in light retention or soft-sales conversations

• Complete two weeks of training from Monday to Friday, 9:00 AM to 5:30 PM EST

⛳️ Requirements

• Excellent customer service and communication abilities

• Comfortable in a phone-based work environment

• Basic proficiency in Windows/MS Office applications

• Capability to multitask effectively

• Dependable attendance record

• Strong attention to detail

• Ability to connect to hardwired internet with minimum speeds of 50 Mbps download and 20 Mbps upload

• Webcam necessary for training and meetings

• Availability to work Monday to Friday, with 8-hour shifts scheduled between 8:00 AM and 8:00 PM EST

• Must not reside in NY, HI, CA, AL, GA, or VA

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options

• Voluntary Life & AD&D insurance for employees and their dependents

• Short- and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave)

• Computer equipment provided