This is a fully remote position, open to applicants in India.

📋 Description

• Conduct research, audit, and refine existing Avaya configurations.

• Transition Avaya configurations to upgraded systems.

• Manage Avaya Aura Communication Manager, including dial plans, route patterns, and trunk groups.

• Program and oversee VDNs and vectors for call routing functionalities.

• Set up and optimize hunt groups / skill-splits.

• Administer stations/endpoints, including bulk moves, additions, and changes.

• Execute translation backup/restore and facilitate Communication Manager version migrations.

• Provide support for broader voice engineering tasks as required.

• Assist in a large-scale upgrade of the Avaya environment and datacenter migration from ESXi 7 to ESXi 8, while preparing for migration to modern CoLo datacenter facilities.

⛳️ Requirements

• Proficient in Avaya Aura Communication Manager (CM) 10.2 administration, including dial plans, route patterns, and trunk groups.

• Experienced in VDN and vector programming for call routing logic.

• Skilled in hunt group / skill-split setup and cleanup.

• Competent in station/endpoint administration, including bulk moves, additions, and changes.

• Familiarity with announcements administration.

• Knowledgeable in logical configuration of G450 Media Gateway (network regions, IP codec sets, DSP resource allocation).

• Proficient in administering S8300 Server and Local Survivable Processor (LSP) / Enterprise Survivable Server (ESS).

• Experienced in Avaya Site Administration (ASA) / SAT command-line, including bulk translation tools.

• Background in translation backup/restore and Communication Manager version migration.

• Ability to interpret Call Detail Recording (CDR).

• Preferred: Expertise in administering Avaya Messaging (Avaya IX Messaging).

• Preferred: Experience in migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging, including mailboxes, users, and integration with Avaya CM.