Telephonic Nurse Clinician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional nursing services via telephone using motivational interviewing techniques for contracts funded by pharmaceutical clients.

• Assist patients through both inbound and outbound calls within nursing support programs.

• Conduct risk assessments, provide home injection training, educate on disease states and products, and follow up with patient-specific call schedules.

• Make additional calls as needed and remain accessible to assist callers by phone.

• Respond to inquiries from patients, consumers, and healthcare professionals while recommending client-approved resources.

• Direct callers to training sessions, support groups, approved program materials, literature, or healthcare providers as suitable.

• Gather and input accurate, timely, clear, and comprehensive call and task data.

• Engage in program-specific customer meetings, training, and orientation sessions.

• Exhibit clinical proficiency through electronic or written assessments.

• Execute special projects and other responsibilities related to contract performance.

• Operate under moderate supervision.

⛳️ Requirements

• An Associate’s Degree in Nursing (or a diploma equivalent) is required.

• Must be a Registered Nurse (RN) in good standing in the state of employment and/or cross-licensed in other states.

• Candidates in telephonic nursing roles must possess (or be willing to obtain) a compact nursing license.

• Willingness to acquire additional state licenses upon request is necessary.

• 2-5 years of relevant experience is preferred.

• Basic skills in database management and office navigation are required.

• Ability to maintain a high level of customer interaction and service skills over the phone is essential.

• Competence in multitasking with PC/phone-related tasks while adhering to approved scripted materials is needed.

• Ability to interpret patient information to determine appropriate next steps is crucial.

• Experience in telephonic nursing, preferably in support of a pharmaceutical product, is beneficial.

• Familiarity with Motivational Interviewing techniques is desired.

• Capability to work collaboratively and foster teamwork is important.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Potential for career growth and promotions.

• 401K plan with company matching contributions.

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program participation.

• Adoption assistance benefits.

• Short-term disability coverage available after 90 days of employment.

• Long-term disability insurance.

• Life insurance options.

• Access to various discount programs.