Telephonic Care Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee members' health concerns utilizing telephonic methods, strategies, and techniques.

• Recognize and address obstacles that impede effective care.

• Perform thorough assessments to determine member needs.

• Assist members and their families in accessing vital resources for optimal care.

• Continuously evaluate patient care through assessments, data analysis, member interactions, and proactive care planning.

• Ensure patients make progress toward their desired health outcomes.

• Adhere to professional concepts, standards, regulations, strategies, operating procedures, and established protocols.

• Make informed decisions regarding work approaches and priority settings.

• Report directly to the Manager of Care Management.

• Travel occasionally to Humana offices for training sessions or meetings.

⛳️ Requirements

• Bachelor's degree in a health-related field, active Illinois LPN licensure, or the capability to obtain an IL LPN license.

• A minimum of 2 years of experience in case management, medical case management, care coordination, or healthcare support.

• Extensive knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

• Prior experience with electronic case note documentation.

• Proficiency in documenting across various computer applications/systems.

• Background in health promotion, coaching, and wellness.

• Familiarity with community health and social service agencies, as well as additional community resources.

• Ability to work Monday through Friday during operating hours of 8:00 AM to 7:00 PM CST, with core hours primarily from 8:00 AM to 5:00 PM CST.

• Capability to meet home internet speed requirements of at least 25 Mbps download and 10 Mbps upload.

• Ability to work from a designated space free from ongoing interruptions to safeguard PHI/HIPAA information.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work from home options.

• Dedicated-space home-work arrangement.

• Occasional travel for training or meetings.