Telephone Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage customer inquiries over the phone in a polite and professional manner.

• Deliver accurate information to clients while upholding a customer-service-oriented approach.

• Ensure proper documentation and data entry is completed following each interaction.

• Maintain outstanding attendance and punctuality.

• Adhere to professional phone etiquette and foster a positive attitude.

• Comply with company policies, including sustaining a drug-free work environment.

• Respond to incoming calls, address customer inquiries, resolve issues, and provide information on behalf of clients.

• Adjust to varying client needs and call volumes while adhering to company policies and procedures.

⛳️ Requirements

• Strong attention to detail and a dedication to customer satisfaction.

• Minimum typing speed of 25 words per minute.

• Ability to communicate effectively and professionally with clients.

• Proficient data entry skills.

• Must be drug-free and capable of maintaining a positive, professional demeanor.

• Windows 11 Pro machine with 16GB of RAM and a quad-core processor with a CPU speed of at least 2.5 GHz, or a supported macOS with all updates, a minimum of 16GB of RAM, and an M series chip.

• Dual monitors (19” each), with widescreen being recommended.

• A dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.

• Ethernet connection is mandatory; Wi-Fi and satellite connections are not acceptable.

• No data caps on internet usage.

• Webcam required for meetings, training, and quality monitoring.

• Noise-canceling headset necessary.

• Antivirus protection is required; Windows Defender is not permitted.

🏝️ Benefits

• 401(k) program.

• Flexible schedule.

• Referral program.