Telephone Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage customer inquiries over the phone in a polite and professional manner.

• Deliver precise information to clients utilizing a customer-service-oriented approach.

• Address customer concerns and provide responses to inquiries.

• Record and input data following each interaction.

• Maintain outstanding attendance and punctuality.

• Demonstrate professional phone etiquette and a positive demeanor.

• Follow company policies, including upholding a drug-free workplace.

• Adjust to diverse client needs and varying call volumes.

• Offer exceptional support on behalf of clients.

⛳️ Requirements

• Strong attention to detail and dedication to customer satisfaction.

• A minimum typing speed of 25 words per minute.

• Ability to communicate effectively and professionally with clients.

• Proficient data entry skills.

• Must be drug-free and capable of maintaining a positive, professional attitude.

• Windows 11 Pro, 16GB RAM, and a quad-core processor with a CPU speed of at least 2.5 GHz for Windows machines.

• Supported versions of macOS with all updates, a minimum of 16GB RAM, and an M series chip for Mac machines.

• Dual monitors, each 19 inches.

• A dedicated internet connection with minimum speeds of 7 Mbps download and 3 Mbps upload.

• An Ethernet connection is required; Wi-Fi and satellite connections are not permissible.

• No data caps on internet usage.

• A webcam for meetings, training, and quality monitoring.

• A noise-canceling headset.

• Antivirus protection; Windows Defender is not accepted.

🏝️ Benefits

• PTO Program.

• Flexible Schedule.

• Referral Program.