Telemedicine Patient Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Report to a Care Team Manager and assist patients in navigating their care journey.

• Address patient inquiries through email, chat, and SMS using Zendesk.

• Resolve issues related to order tracking, medication refills, and lab scheduling by utilizing guided workflows and macros.

• Escalate complex cases and accurately document updates in the EMR.

• Collaborate with Clinical Operations, Pharmacy, and Labs to ensure seamless continuity of care.

• Identify recurring trends and propose process enhancements.

• Achieve and surpass performance metrics such as first reply time, resolution time, and customer satisfaction (CSAT).

• Contribute to peer learning, documentation, and the collective knowledge of the team.

• Be available for occasional voluntary or mandatory overtime based on business requirements.

⛳️ Requirements

• Excellent multitasking and time management abilities.

• Comfortable in a fast-paced and constantly changing environment.

• A creative problem solver with a focus on achieving results.

• Able to adapt to new tools, systems, and workflows.

• Capable of working independently as well as part of a team.

• Experience in healthcare, telehealth, or customer support is advantageous.

🏝️ Benefits

• A remote-first work setting.

• Competitive salary and equity options.

• Comprehensive health, dental, and vision insurance coverage.

• Short-term disability and basic life insurance coverage.

• Flexible Spending Accounts (FSAs).

• Lifestyle Spending Accounts (LSAs).

• Federal holidays observed.

• Uncapped paid time off for exempt employees.

• Budget for necessary technology tools, including laptop, monitor, and/or specialized software.

• Company-sponsored activities, both virtual and in-person.

• Waived membership fees for team members using Hone products.