Telehealth Medical Assistant – Clinical Services

This is a fully remote position, open to applicants in Washington.

📋 Description

• Address patient inquiries while coordinating services with the relevant team members and departments.

• Provide nonjudgmental, trauma-informed, and patient-centered care.

• Offer education on reproductive and sexual health, respond to inquiries, and connect patients with necessary resources.

• Clarify available services, funding options, and insurance coverage.

• Address patient concerns utilizing service recovery techniques.

• Create and maintain precise patient records and documentation.

• Complete tasks related to patient registration, income screening, insurance verification, and payment processing.

• Keep patient demographic, financial, and insurance information up to date.

• Collect payments and donations in accordance with organizational policies.

• Ensure compliance with HIPAA and patient privacy regulations.

• Enhance patient flow and provider schedules through effective communication and coordination.

• Identify, troubleshoot, and assist in resolving telehealth workflow challenges.

• Collaborate with clinicians, patient care teams, and leadership.

• Support productivity objectives and quality improvement initiatives.

• Act as a resource and support for team members.

• Engage in staff meetings, training sessions, and professional development activities.

• Maintain necessary certifications, competencies, and complete assigned training.

• Contribute to organizational initiatives, research, and special projects as required.

⛳️ Requirements

• High school diploma or its equivalent.

• Current Medical Assistant-Certified (MA-C) credential from the Washington State Department of Health is mandatory.

• One to two years of experience in a medical or healthcare environment.

• Strong skills in customer service and communication.

• All employees must provide proof of receiving a current flu shot before their first day of work.

• Compliance with the code of conduct, policies, procedures, and protocols is essential.

• A high level of professionalism is required.

• Ability to uphold and demonstrate customer service standards.

• Commitment to continuous learning and ongoing professional development.

• Preferred: previous experience in remote or telehealth settings.

• Preferred: familiarity with electronic health record (EHR) systems and healthcare technology platforms.

• Preferred: bilingual skills in English and Spanish.

• Preferred: at least one year of experience as a Medical Assistant within PPGNHAIK.

• Preferred: experience in reproductive healthcare, family planning, community health, or patient-facing healthcare settings.

• A passion for inclusive, patient-centered care.

• Exceptional communication and interpersonal skills.

• Ability to establish trust and rapport in a virtual healthcare context.

• Strong attention to detail and organizational capabilities.

• Ability to juggle multiple priorities in a fast-paced environment.

• Comfort with technology and telehealth platforms.

• Commitment to the mission, values, and dedication to health equity and access to care of Planned Parenthood.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Retirement savings plan.

• Paid time off.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance coverage.

• Union role represented by United Food & Commercial Workers 3000.