Telehealth Coordinator

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Respond to inquiries from clients, patients, and providers through email, fax, phone, or written communication.

• Ensure compliance with contractual obligations, state regulations, and client directives.

• Collect information from providers, injured individuals, employers, or relevant sources.

• Input data into the system to arrange treatment appointments.

• Review medical records, treatment referrals, and work status updates.

• Confirm receipt of all necessary referral orders.

• Organize and schedule X-ray appointments.

• Conduct data entry and verify information for prompt order submission.

• Deliver customer service through inbound and outbound phone calls and emails.

• Handle and respond to daily emails and correspondence.

• Identify, assess, and resolve issues beyond standard procedures.

• Engage in ongoing training and professional development.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Two years of experience in an office setting is preferred.

• One year of relevant experience is desirable.

• Capability to manage multiple tasks concurrently in a high-volume, fast-paced, team-oriented environment.

• Exceptional written and verbal communication abilities.

• Proficiency in computer use and technical skills.

• Familiarity with Microsoft Office, including Outlook and Excel.

• Strong attention to detail and a commitment to accuracy.

• Bilingual skills are preferred.

• Must reside in Arizona or Virginia.

• Availability from Monday to Friday, 9:30 AM to 5:30 PM EST.

• A quiet, designated remote work setting that complies with privacy and HIPAA regulations.

• Wired broadband internet with a minimum bandwidth of 80 Mbps is required.

🏝️ Benefits

• Opportunities for both voluntary and mandatory overtime.

• Rotating holiday schedule.

• Medical plan (HDHP) including Pharmacy coverage.

• Dental insurance.

• Vision insurance.

• Long Term Disability coverage.

• Health Savings Account options.

• Flexible Spending Account options.

• Life Insurance.

• Accident Insurance.

• Critical Illness Insurance.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K plan.

• Paid time off.

• Opportunities for career advancement.

• Remote work arrangement.