Telco Network Operations Manager – Europe

This is a fully remote position, open to applicants in Ireland, +4 more countries.

📋 Description

• Take full responsibility for the complete incident lifecycle for Holafly’s global connectivity services, encompassing detection, impact assessment, technical investigation, service restoration, customer recovery validation, and closure.

• Serve as the Incident Commander during significant network incidents.

• Collaborate with L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors until resolution is achieved.

• Lead and nurture a team of 5–10 Network Operations engineers.

• Offer technical mentoring, escalation guidance, and performance management.

• Maintain technical oversight of live roaming and core-network services.

• Independently analyze traces, logs, and network behavior.

• Drive Root Cause Analysis (RCA), Problem Management, and implement permanent corrective measures for significant and recurring incidents.

• Challenge vendor responses and ensure that preventive enhancements are executed.

• Oversee network performance, monitoring, and operational enhancements.

• Manage Key Performance Indicators (KPIs) such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and Mean Time to Repair (MTTR).

• Ensure a seamless follow-the-sun handover between regional teams.

⛳️ Requirements

• Over 15 years of experience in Mobile Telecommunications.

• Extensive exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• In-depth technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Demonstrated experience in managing major network incidents and technical troubleshooting.

• Proficient in analyzing signaling traces, PCAPs, logs, and network KPIs, and steering incidents through restoration, RCA, and permanent corrective actions.

• Previous experience in people management, preferably leading a Network Operations, NOC, Core Network, or Incident Management team of about 5–10 engineers.

• Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter, and associated troubleshooting methodologies.

• Excellent communication and stakeholder management skills in English.

• Ability to coordinate with global MNOs, IMSI providers, IPX/core vendors, and internal teams.

• Certifications in AWS, Cisco, or Project Management (PMP/Agile) are advantageous.

• Familiarity with eSIM orchestration and GSMA standards is a plus.

🏝️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Performance bonuses.

• Health coverage.

• Professional learning stipends.

• Opportunity to lead the 5G transformation and cloud-native telecom architecture.