Intermediate Network Operations Center (NOC) Engineer

This is a fully remote position, open to applicants in Romania, +4 more countries.

📋 Description

• Serve as the primary responder to production alerts and incidents.

• Oversee system health utilizing Datadog, LogicMonitor, or comparable tools.

• Examine logs, metrics, and traces to assess the scope and impact of incidents.

• Oversee the incident lifecycle, including triage, prioritization, and coordination of escalations.

• Document and monitor incidents in ServiceNow and Jira Service Management.

• Collaborate with application and development teams to facilitate quicker resolutions.

• Provide preliminary technical analysis during incident responses.

• Deliver clear and concise updates on incidents, translating technical statuses into actionable insights.

• Ensure accurate incident documentation is maintained.

• Conduct structured handovers for incoming analysts during shifts.

• Maintain 24/7 client support on a rotating schedule of 3 days on / 3 days off, with 8-hour shifts aligned to EST.

⛳️ Requirements

• A minimum of 2 years of experience in IT support and incident management, including triage, prioritization, and escalation.

• Proficient in using monitoring and observability tools such as Datadog and LogicMonitor.

• Capability to navigate dashboards and perform log correlation effectively.

• Strong understanding of DNS, load balancing, and HTTP/HTTPS protocols.

• Excellent English communication skills, both written and verbal.

• Ability to handle multiple priorities in a fast-paced environment.

• Exceptional analytical and problem-solving abilities.

• Methodical troubleshooting approach.

• Demonstrated ownership and accountability during critical incidents.

• Capacity to adhere to operational processes while ensuring 24/7 shift coverage.

• Knowledge of security best practices, encompassing access control, data protection, phishing prevention, and compliance with security policies.

• Preferred: Experience with ServiceNow and/or Jira Service Management.

• Preferred: Familiarity with Slack or Microsoft Teams in a support context.

• Preferred: Background in Help Desk, NOC, SOC, or L1/L2 technical support.

• Preferred: Knowledge of AWS and Azure.

• Preferred: Familiarity with Kubernetes and Docker.

• Preferred: Exposure to PostgreSQL, MySQL, and Amazon RDS.

• Preferred: Experience with GitHub Actions, Bitbucket, and Amazon SQS.

• CV must be submitted in English.

🏝️ Benefits

• Gain hands-on experience with Datadog, LogicMonitor, and ServiceNow in production support settings.

• Participate in regular security awareness training.

• Enjoy the flexibility to work from any location.

• Benefit from opportunities for both professional and personal development.

• Work in a remote-first environment.

• Be part of a diverse and dedicated team.