Telco Network Operations Manager – APAC

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the complete incident lifecycle for Holafly’s global connectivity services, covering detection, impact assessment, technical investigation, service restoration, customer recovery validation, and closure.

• Function as the Incident Commander during significant network incidents.

• Oversee coordination among L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors until resolution is achieved.

• Lead and nurture a team of 5–10 Network Operations engineers through technical mentoring, escalation support, performance management, and ensuring operational readiness.

• Maintain technical accountability for live roaming and core-network services.

• Conduct independent analysis of traces, logs, and network behavior.

• Drive Root Cause Analysis (RCA), Problem Management, and implement permanent corrective actions for major and recurring incidents.

• Own network performance, monitoring, and operational enhancements utilizing KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and Mean Time to Recovery (MTTR).

• Guarantee smooth follow-the-sun handover between regional teams.

⛳️ Requirements

• Over 15 years of experience in Mobile Telecommunications.

• Extensive exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• In-depth technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Proven track record in leading major network incidents and performing technical troubleshooting.

• Capability to analyze signaling traces, PCAPs, logs, and network KPIs, and to drive incidents through restoration, RCA, and implementation of permanent corrective actions.

• Prior experience in people management, ideally leading a Network Operations, NOC, Core Network, or Incident Management team of approximately 5–10 engineers.

• Solid understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter, and associated troubleshooting techniques.

• Excellent communication and stakeholder-management skills in English.

• Certifications in AWS, Cisco, or Project Management (PMP/Agile) are considered a plus.

• Familiarity with eSIM orchestration and GSMA standards is also a plus.

🏝️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Performance bonuses.

• Health coverage.

• Professional learning stipends.

• Opportunity to lead the transformation to 5G and cloud-native telecom architecture.

• Global scale and impact in shaping connectivity for millions of international travelers.