Telco Network Operations Manager – Americas

This is a fully remote position, open to applicants in Colombia, +3 more countries.

📋 Description

• Take charge of the complete incident lifecycle for Holafly’s global connectivity services, encompassing detection and impact assessment, technical investigation, service restoration, customer recovery validation, and closure.

• Serve as Incident Commander during significant network incidents.

• Coordinate L1/L2 teams, mobile network operators (MNOs), IMSI providers, IPX/GRX partners, and core-network vendors while ensuring clear technical ownership until resolution is achieved.

• Lead and nurture a team of 5 to 10 Network Operations engineers.

• Provide technical mentorship, escalation guidance, and manage performance.

• Ensure the team maintains robust operational readiness.

• Maintain comprehensive technical ownership of live roaming and core-network services.

• Independently analyze traces, logs, and network behavior.

• Facilitate root cause analysis (RCA), problem management, and implement permanent corrective actions for major and recurring incidents.

• Challenge vendor responses as necessary and ensure that preventive enhancements are executed.

• Oversee network performance, monitoring, and operational enhancements.

• Monitor key performance indicators (KPIs), including first-attach success, session-establishment success, latency, packet loss, throughput, availability, and mean time to repair (MTTR).

• Ensure a seamless follow-the-sun handover between regional teams.

⛳️ Requirements

• Over 15 years of experience in Mobile Telecommunications.

• Significant exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• Strong technical expertise in LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Demonstrated experience in leading major network incidents and conducting technical troubleshooting.

• Capability to analyze signaling traces, PCAPs, logs, and network KPIs, driving incidents through restoration, RCA, and permanent corrective actions.

• Previous experience in people management, ideally leading a Network Operations, NOC, Core Network, or Incident Management team of around 5 to 10 engineers.

• Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter, and related troubleshooting methodologies.

• Excellent communication and stakeholder management skills in English.

• Ability to coordinate with global MNOs, IMSI providers, IPX/core vendors, and internal teams.

• Certifications in AWS, Cisco, or Project Management (PMP/Agile) are advantageous.

• Familiarity with eSIM orchestration and GSMA standards is a plus.

• CV must be submitted in English.

🏝️ Benefits

• 100% Remote & Flexible Culture: Work from any location with a high degree of trust and ownership throughout Europe.

• Performance bonuses.

• Health coverage.

• Professional learning stipends.

• Opportunity to spearhead 5G transformation and cloud-native telecom architecture.

• Global Scale & Impact: Directly influence the connectivity experience for millions of international travelers worldwide.