Network Control – Data Center Monitoring Analyst

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee CMS VDC computing resources, data center networks, infrastructure bandwidth, application performance, servers, and additional infrastructure.

• Ensure system health awareness through the use of monitoring systems.

• Notify system owners, stakeholders, and management regarding degraded system statuses and Severity 1 incidents.

• Investigate system issues, troubleshoot, escalate, and document corrective measures.

• Deliver front-line service support to engineers and customers.

• Assist in Change Management, Problem Management, Configuration Management, and Crisis Management activities.

• Facilitate communication through phone, email, instant messaging, and other channels.

• Generate and distribute scheduled reports.

• Collaborate with colleagues from other functional areas and share incident and event information.

• Coordinate and communicate effectively with vendors.

• Adhere to a base schedule of 5AM–5PM on Friday, Saturday, and Sunday, with a rotating Thursday shift once a month.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Fewer than 2 years of relevant experience.

• Basic IT technical knowledge.

• Fundamental experience in Windows Server Administration.

• Basic understanding of Network/Infrastructure (Cisco).

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Excellent written and verbal communication abilities.

• Strong collaboration skills.

• Outstanding customer service skills.

• Candidates supporting CMS programs must have resided in the United States for at least three of the last five years.

• Must be capable of obtaining and maintaining a public trust clearance.

🏝️ Benefits

• Comprehensive health coverage.

• Retirement savings plan options.

• Opportunities for career advancement.

• Flexible work schedules.