Technology Support, Administration Assistant – AU Real Estate Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage technology support inquiries with external software providers.

• Monitor support tickets and deliver regular insights on trends, recurring issues, response times, and user adoption obstacles.

• Develop and uphold Buxton-branded "How To" manuals, user guides, FAQs, and knowledge base materials for business systems.

• Conduct continuous data cleansing, auditing, and maintenance within our Sales CRM.

• Aid in user account management and perform general technology administrative duties.

• Offer ad hoc assistance to the Technology Team on projects, audits, system implementations, and process enhancement initiatives.

• Maintain documentation to ensure accuracy and currency of information.

⛳️ Requirements

• Box+Dice CRM experience (required)

• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)

• Experience in CRM administration and data management

• Skills in reporting and dashboard creation

• Familiarity with knowledge base or documentation creation tools

• Prior experience supporting real estate, property, or franchise-oriented businesses.

• Ability to quickly adapt to various software platforms.

• Strong problem-solving and organizational capabilities.

• Proactive, responsive, and dedicated to customer service.

• Capable of recognizing trends and opportunities for process enhancement based on support and system data.

🏝️ Benefits

• 20 Paid Time Off

• Referral Bonus - 70 AUD for each successful referral to the Wingman platform (paid at the 1st month mark with a client contract)

• Annual Trip - engage with the wider Wingman community in person

• Dedicated Support Contact (CSM) - a resource to help you thrive and maintain connections

• Access to a Network - collaborate with fellow contractors and onshore experts

• Opportunities to Upskill - optional sessions, peer learning, and developmental pathways

• More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads

• High-Impact Projects - collaborate with top-tier Australian partners on significant assignments

• Flexibility First - complete your work in your style, with full autonomy on achieving outcomes

• Advisory Support - HR, Tax, and setup guidance available to facilitate seamless contracting

• 100% Work-From-Home Contracts - all roles designed for remote delivery